Support
Stuck during setup, or something not working? Check the questions below; if you can't find the answer, write to us and we'll get back to you as soon as we can.
Contact us
If you're reporting a bug, it helps us fix it faster if you include: your iPhone model, your iOS version, your car's make and model, and what happened while you were doing what.
Safety first
Do the setup and change settings only while your car is parked. Don't use the app or your phone while driving.
Frequently asked questions
What are the requirements?
- An iPhone running iOS 26 or later.
- A car with CarPlay support, to use the widgets on CarPlay.
- The widgets also work on your iPhone's Home Screen, so you can use them without CarPlay too.
How do I add the widgets to CarPlay?
- On your iPhone, open Settings → General → CarPlay.
- Choose your car → Widgets.
- Add the Cockpit widgets and reorder them as you like.
In CarPlay, widgets appear to the left of the Home screen. To add them to your iPhone's Home Screen, touch and hold an empty area of the Home Screen, tap Edit → Add Widget and choose Cockpit.
How do I set up the welcome sound?
The sound plays when your car connects, through an automation in the iOS Shortcuts app. You only need to set it up once:
- Shortcuts → Automation → New Automation (+).
- Choose CarPlay → select "Connects" and "Run Immediately" → Next.
- Search "Cockpit" → add the "Karşılama Sesini Çal" (Play Welcome Sound) action → Done.
The setup screen in the app shows these steps one by one: when you tap "Open Shortcuts", a setup video floats in a corner and the steps also appear in the Dynamic Island.
The welcome sound doesn't play
- Check the automation: in Shortcuts → Automation, make sure the Cockpit automation is set to "Run Immediately". If it isn't, iOS waits for your confirmation before running it.
- Check the volume: check your car's volume and your phone's volume.
- Open the app once: open Cockpit and listen to the sound ("Try the sound" on the setup screen). The first time, the sound is generated on your phone; after that it's ready.
- Is your plan active? The welcome sound works with an active plan. If needed, restore your purchases.
How do I close the welcome card?
To close the card automatically when CarPlay disconnects, set up a second automation: Shortcuts → Automation → New Automation (+) → CarPlay → "Disconnects" and "Run Immediately" → Next → search "Cockpit" → add the "Karşılama Kartını Kapat" (Close Welcome Card) action → Done. You can also expand the card in the Dynamic Island and tap the cross (×) to close it.
How do I restore my purchases?
Tap "Restore Purchases" on the payment screen, or Account → "Restore purchases" in the app. You need to be signed in with the Apple account you used to buy.
How do I cancel my subscription?
On your iPhone, go to Settings → your name → Subscriptions → Cockpit. In the app, Account → "Manage subscription" also takes you there. The App Store manages the subscription; deleting the app does not cancel it. Refund requests are handled by Apple: reportaproblem.apple.com.
Where is my information kept?
Your name, your car, your photo and your choices stay only on your phone; Cockpit has no account and no server that stores this information. For details, see the Privacy Policy; for the terms, see the Terms of Use.
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